Our Trainers

With over 40 years in the cleaning and restoration industry, Andy boasts a wealth of knowledge in the areas of carpet, upholstery and hard floor cleaning, stain removal, and water damage restoration.

Andy is an IICRC Master Textile Cleaner, having completed training in IICRC Water Damage Restoration, Commercial Carpet Maintenance, Carpet Repair and Reinstallation, Upholstery and Fabric, Leather Cleaning, Odour Control, and Colour Repair.  He is also a past Vice President of the Carpet Cleaners Association of NZ.

“I learnt to clean any type of fabric, clean all carpets (and Persian rugs . . . all those scary bleeders), lay carpet and do repairs, water restoration and carpet dyeing” he says.

 These experiences have taught him three very valuable lessons:

1.  Market yourself to present a ‘professional’ image, and perform like a professional
2.  Acquire knowledge . . . become an expert at what you do by acquiring the best in depth knowledge through quality training and on site experiences
3. Shell out the money and use the best equipment – which lasts

He says “We never stop learning in this profession because new technologies are always being developed and new textiles and floorings are being created.”

Duncan has had a long association with the textile industry, prior to his heavy involvement in carpet cleaning, drying and disaster clean-up. Associated with the carpet cleaning industry since 1976, he has found his prior knowledge of textiles and dyes invaluable. Like many of his generation, progression from carpet cleaning and janitorial services to full service restoration was a natural organic progression.

As an industry figure Duncan has represented the former Australian association, NUCCA on the board of the IICRC. He has served on RIA’s Restoration Council and as an elected member of the board of directors, and is a published author of industry technical articles in Australia and the United States.

Over a period of twenty five years, Duncan grew one of the most successful cleaning and restoration companies in Queensland. Now retired from the coalface of restoration Duncan continues to have a number of industry roles. He is a founding director of Network Restorers and the Managing Director of restoration industry training company, CPK. He is an RIA WLS and IICRC Senior Carpet Inspector, and also a Master Water Restorer, Master Fire & Smoke Restorer, Master Textile Cleaner.

With over 20 years of experience in finance, risk and compliance management, and business support services, Isaac has a comprehensive understanding of business dynamics and how to effectively implement growth and improvement strategies. He has significant international experience, holding senior roles in a multi-national organisation in which he was a key contributor for several projects to enhance business capability and efficiency. He also led the risk and compliance team, responsible for training and the learning and development of finance staff in over 120 countries.

Isaac was drawn to the cleaning & restoration industry in 2016 when asked to develop a contaminant risk management policy and procedures for a property management firm. He subsequently moved into a management role with a pest control company where he implemented a meth testing operation and enhanced business performance using cloud technology. He has a passion for the industry and is committed to raising awareness and implementing a culture of compliance and best practice throughout Australia.

Isaac is an internationally certified risk management practitioner through the Institute of Risk Management (IRM) in London and holds several cloud software certifications.

Jason Pickering is a well-respected indoor environmental consultant with a focus on building biology in relation to water intrusion within buildings. With his vast knowledge and more than 25 years’ experience in the building industry, Jason’s current focus lies in project management, litigation and building defect inspections.

After a life-threatening infection, Jason took immense interest in microbiology and building mycology with effects on human health. With an ambition for continuous learning and development, Jason has amassed a number of industry related qualifications including:

IEP – Indoor Environmental Professional

CMI – Certified Microbial Inspector

IAQC – Indoor Air Quality Consultant

AMRT – Applied Microbial Remediation Technician

Jason is also the director of Biodec Decontamination Services, an industry leader with a focus on pathogenic risk management, mould remediation and chemical residues. Having worked on multiple complex contracts following the Christchurch earthquake, Jason’s practical application of his knowledge became apparent with each difficult claim he encountered.

Paul Pritchard has been an Approved IICRC Instructor for WRT, CCT & UFT designations for more than 12 years, with a career in the specialist cleaning and restoration industry spanning 3 decades. 

Paul has sat on a number of AS/NZS Standards Committees, ANSI/IICRC Standards development & review committees and NZQA Unit Standard review committees as a recognised industry expert. He currently sits on the Board of Directors of Careerforce Industry Training Organisation for whom he also acts as a registered workplace assessor. In addition to holding a number of NZQA Unit Standards in Workplace Assessment & Education, he is also a Worksafe Authorised Compliance Certifier for hazardous substances and is a full member of the Hazardous Substances Professionals of NZ.

Paul is immediate past president of the Carpet Cleaners Association of NZ and an Associate Member of the Restoration Industry Association.

Rosemary is a business powerhouse with more than 30 years experience in the professional cleaning and remediation industry. As the founder and driving force of Cleaning Systems Ltd (CSL) in New Zealand, Rosemary has consistently been at the front of new developments and initiatives in the restoration and meth decontamination industry.

Currently Rosemary’s passion is in methamphetamine testing and remediation. By providing the highest-level training and technical support in Australasia, she ensures her delegates are delivering the highest quality testing and remediation work in the industry. She was a contributor to the NZ meth contamination standard NZS8510, and to the creation of the governing body of the NZ meth testing industry, MTIANZ. Rosemary continues to be active with its development.

Rosemary has significant and valuable business experience. Prior to launching CSL in 1991, she successfully founded and franchised one of New Zealand’s largest cleaning companies. Rosemary graduated from the Icehouse Business School where she gained invaluable knowledge on successful business growth and management.

Rosemary is IICRC certified in several fields and has provided many years of training across multiple disciplines in the cleaning and remediation industry. She understands what is required in training to guarantee consistency of operations and reliably excellent standards of service.